All returns for refund must be unused, unopened and returned in its’ original packaging with all documentation. Returns must be received within 30 days from the date of purchase. No returns will be accepted on items longer than 90 days. Prior authorization is required for all returns and freight must be prepaid. Please call your Aqua Azul representative for authorization and to request a Return Material Authorization (RMA) form. For your convenience, you may click here to download this request form.
Once your request has been accepted, you will be emailed an RMA number. This number needs to be marked on the outside of the returned box. Returned goods may be subject to a 25% restocking fee. Depending on the circumstance a restocking fee may be waived; however, you must contact your Aqua Azul representative directly.
Aqua Azul will inspect all returned goods when received, and if considered to be in a resalable condition a credit will be issued on your account. Furthermore, special orders and custom orders are not returnable and a credit will not be issued.
Aqua Azul allows exchanges if you ordered an incorrect product. Freight charges for returning the product and for the shipment of the new product is the customers’ responsibility. Aqua Azul’s shipping department is upheld by strict quality control procedures ensuring that your order was fulfilled accurately. However, if Aqua Azul, Inc. sends an incorrect product, a replacement will be sent out immediately and all freight charges will be allowed.
Aqua Azul welcomes your questions or comments regarding this Statement of Privacy. If you believe that Aqua Azul has not adhered to this Statement, please contact Aqua Azul at:
Aqua Azul Corporation
13701 6th Street, Suite C1
Armona, California 93202
Effective as of August 01, 2018