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Water FAQ


Why do I need to purify my water supply?
Purification is strongly recommended for all water sources especially municipal and residential water, since our water is for ever changing


Is UV 100% effective?
UV purification is more effective than chemical disinfection processes at treating a wide range of viruses, and in most case can be more cost effective.


Is UV effective against protozoa such as Cryptosporidium and Giardia lamblia?
Yes, as a result of recent findings by academic researchers, it has now been proven that UV is the best available technology to treat these protozoan cysts. In addition, the dose levels required to inactivate these cysts are actually quite low: less than 10 mJ/cm2 for 4-log (99.99%) reduction of both Cryptosporidium parvum and Giardia lamblia. This is well within the capabilities of VIQUA UV systems which actually deliver a minimum of 30 mJ/cm2 at their quoted flow rates.


Does UV treat E. coli?
Yes, E. coli requires a UV dose of between 6 to 10 mJ/cm2 to achieve a 4-log (99.99%) purification. This is well within the capabilities of VIQUA UV systems which actually deliver a minimum of 30 mJ/cm2 at their quoted flow rates.


How do I know the system is working?
Our systems come equipped with both audible and visual alarms which will notify the homeowner if their system is not functioning properly and also may come equiped with an LED indicator glowing Green for good and Red for maintenance needed. It is important to regularly clean your lamp sleeve and replace the UV lamp annually to ensure the system is properly functioning.


Do I need to disinfect my municipal water supply?
Municipalities work very hard to provide safe water for their customers however, aging infrastructure can introduce contamination into the water lines even after the water has been treated at the treatment plant. Complete confidence in water safety falls to the homeowner. Like the old saying gose "better safe than sorry", since water does travel out of the plant through picpes to our homes.


How much does it cost to operate UV systems?
UV systems are extremely economical to operate. A typical UV system operates on the same power requirements as a 40 watt light bulb!


Will UV change the taste of my water?
No, as UV purification is a physical process, it does not change the taste or odour of the water. It simply provides safe, reliable purification and adds nothing to the water. Please note, though, that if your water contains hydrogen sulphide (noticeable by a smell of rotten eggs), the scent may be slightly improved after UV treatment but UV will not remove the smell significantly.


Should I shut my system off when I am not using it?
No, the UV system should be left on whether you are using the water or not. The lamps age regardless of the amount of water drawn through the system. By leaving the unit on, you will eliminate the potential problem of having contamination pass through the system while the unit is off. However, if water is drained from your purification system (e.g. winterizing), the UV system must be switched off. During other long periods of non-use (e.g. vacation home), the system can be shut off to save power and lamp life provided shut off valves are used on either side of the UV system preventing untreated water or bacteria from passing through the UV chamber while not in use.


What are the annual maintenance requirements?
UV lamps have a useful life of approximately 9000 hours which means that the lamp should be replaced annually. Please be aware that the UV light may illuminate beyond one year, however, there will not be enough UV energy to provide adequate purification. Proper maintenance of any pre-treatment is also required. The sleeve should be cleaned at least once a year.


Do I need to consider the quality of my water prior to the UV?
Yes, for UV to be effective, it is recommended that the influent water contain the following:
Iron < 0.3 ppm (0.3 mg/L)
Manganese < 0.05 ppm (0.05 mg/L)
Hardness < 7gpg
Tannins < 0.1 ppm (0.1 mg/L)
Turbidity < 1NTU UV transmittance > 75%


Do I need any pre-filtration?
Yes, as microbes can potentially be shielded by suspended particles (turbidity) in the water supply, it is necessary to filter the water to remove these suspended particles. A high quality graded density filter cartridge with nominal micron rating of at least 5 microns is recommended.


How do I control the water flow?
As the UV’s are designed to operate at a specific flow rate, it is imperative that the systems operate within this design. The use of flow restrictors are recommended to control the flow of the unit. A true flow restrictor designed with a variable orifice that fluctuates based on water pressure is the only flow restrictor that is recommended as those that are simply a “flat washer with a hole in it” do not regulate the flow based on variances in water pressure. As the variable orifice may not be extremely resistant to UV, it is recommended to install the flow restrictor at least 6″ away from the outlet port (axial flow reactors can install restrictors directly on inlet port).


Should I install a by-pass assembly?
Although not essential, the installation of a simple by-pass assembly would allow for emergency use of the water in case the UV system was required to be removed from service. A simple by-pass assembly with three isolation valves can be installed quite easily.


As UV has no residual, how do I make sure the entire distribution system is free from bacteriological contaminants?
To ensure a bacteriologically-free distribution system, it is imperative that the entire water system located after the UV is chemically disinfected. This is easily accomplished by filling the pre-filter with 1-2 cups of household bleach and allowing this to flow through the system. While doing this, you must ensure that all taps, including outside faucets, dishwashers, washing machines, etc. pass chlorinated water. Once you detect the bleach at the faucets, shut the faucet off and wait a minimum of four hours to allow adequate disinfection. Return to all locations and flush the chemical disinfectant from the system. Make sure the UV is on during this procedure. Remember to have your water tested on a regular basis to ensure that your system is operating correctly.


Will the UV affect my water pressure?
No, the UV systems are designed with inlet/outlet ports correctly sized for the specific application. As an example, the 10 gpm system comes with 3/4″ ports. The typical pressure drop on this system would be 2-3 psi. Any system with a flow restrictor installed will encounter an increased pressure drop as the system nears the maximum flow rate it is capable of delivering.


What size of system do I need?
VIQUA offers many different models in sizes ranging from 1 gpm to 80 gpm. An average household UV ranges in size from 5 to 12 gpm. Determining your pump’s flow rate will typically determine your required flow rate. It is important to never under size the UV; when in doubt about the size, always choose the next largest size.
A simple way to test your flow rate is to take a 5 gallon pail and fill it directly from the pressure tank. If the pail fills in 60 seconds you are achieving a 5 GPM flow rate, 30 seconds 10 GPM etc.


How do I clean the quartz sleeve?
If the quartz sleeve becomes stained, remove the sleeve from the reactor chamber and clean with a commercially available scale remover such as Lime-Away or CLR. Always use an acid based product.

It is also important to use more than visual perception with this component, place the sleeve against a white sheet of paper to ensure is transparency. If the sleeve seems discoloured after being cleaned with recommended products; replace it.


How much space does a UV system require?
As the UV lamps and/or sleeves need to be periodically removed from the UV chamber, you must leave a least double the length of the disinfection system to facilitate removal.


Should I be concerned about the adequacy of my electrical system?
The UV system does require consistent power, both voltage and frequency, to operate effectively. To compensate for variations in power supplies, VIQUA systems incorporate proprietary electronic ballast technology. The electronic ballast provides a constant output voltage regardless of variations in input frequency or voltage. This results in consistent UV output and consistent UV dose. It is recommended to install the UV on a separate outlet protected by GFI (ground fault interrupter). In applications where power fluctuations and surges are common, a surge protector or UPS is recommended to preserve the system.


What are the primary benefits of ultraviolet water treatment?
Ultraviolet (UV) light treatment is a widely recognized and proven method of disinfection of water. It is a physical treatment, not chemical, so it doesn’t alter the water chemistry. UV adds nothing to the water such as undesirable colour or odour and it does it generate harmful by-products.


What industries use UV water treatment?
It is a well-proven technology and multiple industries use UV technology for water treatment. Examples include pharmaceuticals, food & beverage, aquaculture, recreational water, municipal drinking water, etc.


Describe a typical UV water treatment unit and how it works.
A typical UV unit works by irradiating flowing water using UV lamps strategically placed within the treatment chamber. Although the water resides within the chamber for only a few seconds, it receives sufficient UV dosage to be lethal to microorganisms present in the water. A dosage of 30 mJ/cm2 is more than sufficient to destroy most water-borne microorganisms.


In the Chlorine/Chloramine removal process, what advantages does UV treatment have over the conventional methods?
With UV, there are no side effects to overcome because no chemicals are added which have to be removed later.


Why are two different wavelengths used in water treatment?
Two different UV wavelengths are employed in water treatment 254 and 185 nm. 254 nm UV light is called the germicidal light because of its ability to inactivate microorganisms. It penetrates the outer cell wall of the microorganism, passes through the cell body, reaches the DNA and alters the genetic material, destroying the organism.


Well Water
All sources of drinking water contain some level of contamination. Water quality studies, however, commonly find that between 20 and 40 percent of wells in any given area are contaminated with disease-causing bacteria like E. coli and Coliform. Regardless of the design and installation of your well, contamination by viral and bacterial pathogens, from human and animal feces, heavy rainfalls and melting snow which increase agricultural run-off, can find their way into your drinking water. Sadly, when people receive a bad well water test result, the typical response is to just use more chlorine bleach which does not effectively address chlorine resistant harmful bacteria that can make you and your family sick.


Surface Water
“Cottage country” drinking water applications require much more attention than any other due to the water source being a lake, river or stream — in other words surface water. As many second homes are typically located away from high density areas, these locations are usually not connected to a municipal water supply. Due to this, they have a direct need of private water treatment. Attention to the purification of surface water is vital not only for the removal of odour and colouring but also due to the possible presence of harmful bacteria such as Cryptosporidium or Giardia lamblia (often called Beaver Fever). These harmful bacteria are not apparent to the naked eye and can cause illness, specifically severe gastroenteritis.


Rainwater Catchment
Rainwater catchments have been used for many years all over the world and can simply be described as the gathering and storage of rainwater. This collection method however can only be effective if adequate water treatment is applied, especially if the water is being used as a drinking water source. Although rain water does come from the sky, catchment water should not simply be considered pure and safe to drink. During collection the rainwater picks up contaminants from the atmosphere, such as dust and gases, and can become contaminated from the rooftop that it is collected from or even from the storage container where the water eventually ends up. Homeowners must consider turbidity from debris (leaves, dirt particles), taste and odours that may arise from storage and harmful bacteria that may be present from possible animal droppings or inadvertent contaminant or elevated temperatures during times of storage. Extra attention must be paid to the storage of the water as any exposure to the elements could elevate the contaminant level specifically bacterial.


Most countries do not maintain a complete inventory of infrastructure facilities per community. Water lines are aging and infrastructural breakdown is happening and until a water quality issue arises, many individuals do not know they are at risk. A Statistics Canada study examining the age of infrastructure in Canada cited wastewater treatment facilities as the oldest, with 63% of their useful life behind them in 2003. We are entering an era when homeowners need to be actively involved in guaranteeing the safety of their own drinking water.


Light Commercial
Businesses and buildings that serve the general public need to maintain the quality of their building not only to guarantee a comfortable environment for their visitors, but also to maintain a reputable image. Businesses such as restaurants, dentist offices or child care centres, have the added moral obligation of ensuring that their services meet regulations be them health or food and safety regulations. The damage to a company’s reputation stemming from being irresponsible can have long lasting effects on the success of their business.


Spas/Hot Tubs
As swimmers introduce organics to the water, such as bacteria, urine, sweat and other excretion products, spas and hot tubs must undergo treatment in order to remain clear and clean from harmful substances such as harmful bacteria, viruses and algae. Chlorine can be added to the water to treat water quality issues but sweat and urine largely consist of water, ammonia and urea so when these products react with chlorine, unwanted reaction by-products can be formed which consist mainly of chloramines. Of particular concern in spas and hot tubs is the formation of chloramines and chlorinated organic compounds that are known to give rise to chlorine odour and eye, nose and throat irritation. UV purification of spas and hot tubs is a complimentary way of providing an effective method of inactivating a wide range of waterborne bacteria including Cryptosporidium. The use of UV disinfection is particularly suitable for swimmers who are allergic to chlorine. UV is not designed to completely replace chlorine, but through an elimination of the need for periodic “shocking”, well-maintained spas and hot tubs can see very significant reductions in chlorine usage.



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